GET SERIOUS ABOUT SERVICES
FREE TO FEE
If you are just beginning your services journey and want to go from free to fee or from cost center to profit center, we can point out the potholes and help you plot a path to progress.
BUILDING A PSO
If you have an established product support services organization and want to expand into professional services, we have the know-how.
PERFORMANCE ENHANCEMENT
If you are just looking for ways to take your services business to the next level of performance, we have the experience, the processes, and the tools that will enable you to do so.
STRATEGIC DIFFERENTIATOR
If you are selling products in a highly competitive market and want to learn how services can help you differentiate your business from the competition, we have the strategy.
We help product companies build BRILLIANT SERVICES BUSINESSES.
FREE TO FEE
If you are just beginning your services journey and want to go from free to fee or from cost center to profit center, we can point out the potholes and help you plot a path to progress.
BUILDING A PSO
If you have an established product support services organization and want to expand into professional services, we have the know-how.
PERFORMANCE ENHANCEMENT
If you are just looking for ways to take your services business to the next level of performance, we have the experience, the processes, and the tools that will enable you to do so.
STRATEGIC DIFFERENTIATOR
If you are selling products in a highly competitive market and want to learn how services can help you differentiate your business from the competition, we have the strategy.
We help product companies build BRILLIANT SERVICES BUSINESSES.
JAMES "ALEX" ALEXANDER | FOUNDER & PRESIDENT | ALEXANDER CONSULTING
CONSULTING
Engage our consulting services to discover new revenue streams, optimize productivity, and leverage existing assets and resources.
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SPEAKING
From executive retreats to team-building seminars to global conferences, powerful presentations that inspire and motivate.
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TRAINING
Our systematic, practical approach focuses on the critical knowledge, skills, and tools required for immediate performance improvement.
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NEWS | EVENTS
BLOG
No one has more customer trust than the service person who has done his job well. When a trusted services professional makes a recommendation, often the customer just nods and does it, providing value to the customer and sales to your organization. However, like so many good things, there is a potential downside. Read my blog to find out what you need to be aware of and how to prevent it from upsetting your FSE's trust-based relationships.
VISIT MY BLOG >
VISIT MY BLOG >
FEATURE ARTICLE
An innovative technology might be 95% of all that is needed for a small start-up company to be successful. A unique product can overcome deficiencies in processes and systems. As a company gains traction, however, support systems are required to meet product demand and make the product productive in new and different ways. In this month's article, "Whistling through the Graveyard or Leading the Parade," learn about the maladies that can impact mature organizations and how to overcome them.
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READ MORE NOW >
Alexander Consulting | 239.671.0740 | info@alexanderstrategists.com