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This is one of our most valuable
offerings. Alexander Consulting training
services can literally lead the change
inside your organization.
Superior knowledge, skills, and mindsets
are critical components of competitive
advantage. “Off-the-shelf”
training packages just don’t
cut it for all but the most basic
applications. Training geared to the
complex world of services is required
for the majority of services organizations.
It’s a highly competitive marketplace
and you need every advantage you can
get.
If you expect your people to do things
differently, you are mistaken to think
that an injection of training alone
will do it—quality training
must be supported by management reinforcement
and coaching if what is learned in
the training will be applied on the
job.
Our systematic, practical approach
focuses on the critical knowledge,
skills, and tools required to make
immediate improvements in performance.
We offer Professional Services Training
on five topics critical to your success:
Becoming
a Trusted Advisor: Relationship and
Consulting Skills for the Technical
Expert
Leading
and Managing Technical Talent: Turning
Technical Experts into Trusted Advisors
Selling
Professional Services: Tools and
Techniques for Top Performance
Consulting
Skills: Turning Your Technical Experts
into Trusted Advisors
Building
Professional Services: High-Performance
Strategies for Success
Are you leaving money on the table?
Are you maximizing the trust and credibility
of your technical talent? Would you
like to drive new business and increase
customer loyalty?
No one has more impact on getting
and keeping customers than the technical
expert. Yet, although their specialized
knowledge is highly prized, their
potential value both to their customers
and to their organizations is often
unrealized.
This one-day, highly interactive
workshop teaches the critical knowledge,
skills, methods, and tools required
to effectively engage and sustain
a trusted-advisor relationship with
all your clients. The results are
more value to the customer and more
value to your organization.
This essential workshop includes:
• Benefits of becoming a trusted
advisor.
• Details and data from the
latest trusted advisor research.
• What trusted advisors do that
others don’t.
• Where you are on the Technical
Talent Continuum.
• How you stack up today on
the trusted advisor self-assessment.
• The six trust builders.
• The 10 commandments of trust-based
consulting.
• The 12 success levers.
• The four trusted advisor capabilities.
• The six business development
roles.
• Much more…
To view complete workshop topics,
please download
our brochure or contact
us.
Would you like to get more from your
present resources? Would you like
to get higher billable hours from
your technical talent? Would you like
to gain a distinct competitive advantage?
Technical experts that achieve trusted
advisor status with their customers
provide your organization with a distinct
competitive advantage. Their value
to your organization is immense. Yet,
on average, only about five percent
of technical talent enjoys this special
relationship.
This one-day, highly-interactive
workshop teaches the critical concepts, practices, methods, and tools required
to effectively lead and manage your
technical talent. Implementing what
is taught will help you increase the
number of your trusted advisors and
improve the competencies of all your
people to add more value to your customers
and more value to your organization.
To view complete workshop topics,
please download
our brochure or contact
us
Would you like to increase your revenues
and gross profit? Would you like to
stop discounting services? Would you
like to build profitable, trust-based
relationships?
Discover bold new strategies and
build the capabilities to profitably
sell professional services and solutions.
This is the workshop that takes the
mystery out of how to sell professional
services—putting your services company
in the competitive winners circle, and
building strong client relationships
that will distinguish you from the
competition.
Here’s where you’ll work
with your colleagues who are facing
the same challenges you face every day: balancing
the current demands of profitably
driving professional services business
while creating the capabilities needed
for the future. You’ll learn
from Jim Alexander, a recognized expert
in professional services consulting
who is a master at sales effectiveness.
You will share ideas and participate
in case studies, exercises, and demonstrations
and leave the session with enhanced
skills, new selling tools, and the
energy and confidence to accelerate
your personal success.
To view complete workshop topics,
please download
our brochure or contact
us.
Looking to improve client loyalty
and retention? Want to increase billable
hours and engagement profitability?
Would you like to build an exceptional
consulting practice?
This workshop teaches the consulting
skills, processes, methods, and tools
required to effectively and efficiently
engage and deliver advisory assistance
to clients. Attendees learn about
the common pitfalls that lead to client
dissatisfaction and the proven approaches
to successful engagements.
Highlighted topics include:
- The best practices of process
and engagement professional consulting.
- The four fatal flaws consultants
make in client engagements and how
to avoid them.
- The 10 Commandments of consulting.
- How to effectively implement
the consulting process.
- The four required capabilities
of the professional consultant.
- The requirements of becoming
a trusted advisor in the client’s
eyes.
- How to influence with integrity.
- The four questions that should
always be asked.
- Much, much more…
To view complete workshop topics,
please download
our brochure or contact
us.
Stop leaving money on the table
and learn how to take advantage of
the high demand for professional services.
This “core” workshop shows
you and your executive team the specifics
disciplines and direct action you
must take to succeed. Participants
are actively involved throughout the
workshop applying concepts and tools
directly to their own business. Here’s
a short list of features:
- Four paths to greatness.
- Fourteen best practices for success.
- Twelve measures every professional
services enterprise must track.
- Six mistakes product companies
make when transitioning to a services enterprise.
- How to align strategy, sales,
marketing, operations, delivery and
talent.
- Much, much more…
To view complete workshop topics,
please download
our brochure or contact
us.
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